Pathetic service from Mpho

I called in to the call centre to query why a paid up account (Sept 2019) is still reflecting on my credit report even though the creditor has sent experian an email stating that the account is paid up.

I had the worst experience speaking to an agent called Mpho. She did not bother to listen to what I was saying even after numerous attempts to ask her to listen while I am talking and not talk over me as she will not know what I am saying if both she and I spoke at the same time. She proceeded to not listen and still talk over me to the point at which I asked her if she was stupid because clearly she can not listen to simple instructions.

I then asked for the manager because it was clear that she was not going to help me. To which I was told that she will not call her manager because she was called a stupid. I then apologised and finally got to speak to the manager (Leah Ramoroka) who is currently assisting me with my query.

This specific agent shows that Experian has no accountability as she has no idea what customer service is about. It is pathetic to call into a call centre to find a person that refuses to listen.

Please train your employee!!! She has no regard for the people that she is servicing and gives Experian a bad name.