Pathetic service from Experian when disputing something.

Pathetic service from a company who holds all your personal details.

I had ***** happen in my name by MTN. A contract was taken out and a phone delivered in an entirely different province. The ***** was reported to both MTN and TransUnion who investigated and confirmed it to be *****. (I've never had an account with MTN).

Since I've signed up with Clear Score to check on my ITC monthly, I noticed that MTN still appears under my ITC which is information fed from Experian to Clear Score.

You cannot phone this company, you cannot speak to an agent. You get an email to dispute the credit provider, but there is no attachment. The supposed table is copied into the body of an email making it impossible to complete.

I submitted all the info I gave to TransUnion and MTN to Experian and yet they do not investigate and correct your ITC. For someone that doesn't have a choice whether you have my details or not, I find this absolutely unacceptable. There has to be a better way to dispute these things and actually speak to an agent since it's so easy for you to just note things as a missed payment and destroy someone's ITC, even when the "credit provider" has investigated and found the agreement to be **********.

Please urgently contact me to resolve this ***** that you keep on reporting as unpaid and ruining my ITC with immediate effect.