NK
Nazeer K
1 reviews | Active since Dec 2020
21 Jul 2022, 17:20
Pathetic Service from Experian - Destroying Consumer's Credit reputation and lives
I am so infuriated with the consistent pathetic service that experience provides. Almost 2 years ago I logged a dispute on a default on my credit profile for MFC, when in fact the account was settled. Settlement letters and communication was sent to experian disputes and after a long time, the dispute was resolved.
I am now in the process of applying for a home loan and all the banks advised that Experian has not yet removed the dispute flag. My profile doesn't even reflect this. I need this resolved immediately and will not wait 20 days for resolution.
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Replies (2)NK
Nazeer K's updateReviewer Update
22 Jul 2022, 09:43I eventually got through to the call center and was assisted by a lady named Yonela. She was very helpful and advised that this error is on Experian's side. The default indicator should have been removed two years ago. She escalated with the data department and they should resolved within 24-48hours. I really hope this gets resolved within this time frame.
NK
Nazeer K's update22 Jul 2022, 09:43
Reviewer Update
I eventually got through to the call center and was assisted by a lady named Yonela. She was very helpful and advised that this error is on Experian's side. The default indicator should have been removed two years ago. She escalated with the data department and they should resolved within 24-48hours. I really hope this gets resolved within this time frame.
NK
Nazeer K's updateReviewer Update
22 Jul 2022, 14:19Can I please get emailed confirmation of this before COB today.
NK
Nazeer K's update22 Jul 2022, 14:19
Reviewer Update
Can I please get emailed confirmation of this before COB today.