Pathetic service

Second complaint of the same issues which were not resolved the last time. 1. A clearance certificate has been resent with paidup letters by the debt counselor yet my profile is still not updated.. I have all the documents and the screenshot from the NCR. Must I send these myself seeing that it's 2 months now and nothing is done. 2. I don't understand why is my MTN account not updated (payment history) since April whereas I'm paying my contract on a monthly basis and currently up-to-date. The last time I complained, MTN sent an email and advised that my account to be updated as per the statement. That was not done. We going to the new year and April 2021 is forthcoming, so it will be a full year with the account not being updated. I've logged a dispute recently but i feel this should have been sorted out months ago already. I'm not calling MTN and having to wait 30 mins on the line for them to send you guys information, I've done that before. This time around you'll investigate as to what happened and come back to me. 3. I've recently noticed that my direct axis account is not updated as closed on the my credit expert site whereas on my credit check it's closed. I've been wondering why on the clearscore app why the account is still not closed.