Hellopeter
Share Your Experience
ME
Marius E

1 reviews | Active since Aug 2020

12 Oct 2020, 20:41

Pathetic Service

Poor Service. Need to update my account. I have tried all the platforms available to do this. No response on e-mails. No response on login disputes. No answer to any telephone call. Really pathetic.

0
Replies (6)
Experian SA
Experian SA's reply14 Oct 2020, 06:58
Official
 Good Day  Marius ,
 
  We apologies for delay in responding to your request  Thank you for bringing this issue to our attention.
 
 A consultant will be in touch shortly to assist.
 
 Regards,
 
 Experian Contact Centre 
ME
Marius E's update26 Oct 2020, 09:28
Reviewer Update
Good day,

Thank you for updated one of my accounts, please note that there is also another account that needs to be corrected. Please assist.

Regards.
ME
Marius E's update09 Nov 2020, 11:18
Reviewer Update
Dear Debbie,

No reply from my e-mails since October the 26th. Kindly update my profile as a matter of Urgency.

Regards,
Marius
ME
Marius E's update11 Nov 2020, 10:31
Reviewer Update
Good day Debbie,

On the 9th of November you rep****:

"Good Day Marius

The dispute is still under investigation and feedback will be provided to you latest tomorrow end of business."

Kindly provide feedback as promised.
ME
Marius E's update20 Nov 2020, 11:40
Reviewer Update
Dear Debbie,

Your reference number is ERP***.

The account you are referring to is paid up and I have e-mailed you the paid-up letter.

Please assist with this ASAP

Please also provide me with our contact number.

Regards,

Marius
Experian SA
Experian SA's reply23 Nov 2020, 07:57
Official
Good day Sir Thank you for contacting us, we apologize for the inconvenience you have been caused.  Please provide us with the Standard Bank paid u letter for further assistance.

Best Regards
Consumer Care Team