Pathetic responses nor feedback or getting back to issues. No employee's its a ghost company

Firstly its like they dont have workers you will never I mean never get through to them on the phone you can spend thousands but they wont respond, Okay cool we move on, Try to email them, They reply as if its a default email without even looking, you send your documents to get assisted with a query but guess what they constantly about 3/4 times, they ask me the same thing I have sent which is documents, even if they reply to the same email that has the documents they say they can not assst you without documents, this company is supposed to protect us as consumers, cause our credit is our daily life, This is not fair and very *********, People can die of hunger cause of the way they do things. or even depression and hey they dont care right