NK
Nazeer K
1 reviews | Active since Dec 2020
10 Dec 2020, 15:51
Pathetic dispute resolution and communication - Experian SA
I have to express my absolute disgust with the turn around time on resolution of disputes by Experian SA. I initially disputed a paid up account with them and only got resolution well after 20 workings days. I raised another dispute and provided them with all the necessary information. I contacted the company that I raised the dispute against and they provided me with proof that the confirmation was sent. It has been over two weeks now that I am trying to contact them for the status of my dispute but to no avail. I emailed them profusely but no response. Absolutely unprofessional and it really has a adverse impact on the lives of consumers. Not reliable and extremely infuriating to note that I lost out on excellent opportunities due to my credit report and score not being updated timeously.
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Replies (10)NK
Nazeer K's updateReviewer Update
10 Dec 2020, 16:07May I add that the experian consultants name is Siyanda Mehlwana. You are not fit to be titled consultant - consumer relations centre. There is absolutely no sense of consumer centricity.
NK
Nazeer K's update10 Dec 2020, 16:07
Reviewer Update
May I add that the experian consultants name is Siyanda Mehlwana. You are not fit to be titled consultant - consumer relations centre. There is absolutely no sense of consumer centricity.
Experian SA's replyOfficial
11 Dec 2020, 08:34Good day
Thank you for bringing the matter to our attention.
The dispute team advised that your feedback will be provided to you in 24 - 48 hours.
Best Regards
Leah
Thank you for bringing the matter to our attention.
The dispute team advised that your feedback will be provided to you in 24 - 48 hours.
Best Regards
Leah
Experian SA's reply11 Dec 2020, 08:34
Official
Good day
Thank you for bringing the matter to our attention.
The dispute team advised that your feedback will be provided to you in 24 - 48 hours.
Best Regards
Leah
Thank you for bringing the matter to our attention.
The dispute team advised that your feedback will be provided to you in 24 - 48 hours.
Best Regards
Leah
NK
Nazeer K's updateReviewer Update
11 Dec 2020, 14:58Hi Leah,
That is unacceptable. I demand a call and dispute resolution by COB TODAY.
I have waited far too long and in the process had my score reduced due to Experian's incompetence. I've lost out on finance deals.
My new report is due in four days and I want this resolved NOW so the new report reflects the resolution and new score.
I have a pending finance application that hinges on your response. They have also expressed how useless the Experian team is.
I trust that you understand my demands and meet it TODAY.
Thanks
That is unacceptable. I demand a call and dispute resolution by COB TODAY.
I have waited far too long and in the process had my score reduced due to Experian's incompetence. I've lost out on finance deals.
My new report is due in four days and I want this resolved NOW so the new report reflects the resolution and new score.
I have a pending finance application that hinges on your response. They have also expressed how useless the Experian team is.
I trust that you understand my demands and meet it TODAY.
Thanks
NK
Nazeer K's update11 Dec 2020, 14:58
Reviewer Update
Hi Leah,
That is unacceptable. I demand a call and dispute resolution by COB TODAY.
I have waited far too long and in the process had my score reduced due to Experian's incompetence. I've lost out on finance deals.
My new report is due in four days and I want this resolved NOW so the new report reflects the resolution and new score.
I have a pending finance application that hinges on your response. They have also expressed how useless the Experian team is.
I trust that you understand my demands and meet it TODAY.
Thanks
That is unacceptable. I demand a call and dispute resolution by COB TODAY.
I have waited far too long and in the process had my score reduced due to Experian's incompetence. I've lost out on finance deals.
My new report is due in four days and I want this resolved NOW so the new report reflects the resolution and new score.
I have a pending finance application that hinges on your response. They have also expressed how useless the Experian team is.
I trust that you understand my demands and meet it TODAY.
Thanks
NK
Nazeer K's updateReviewer Update
14 Dec 2020, 11:12As I thought. Still nothing. Absolutely appalling. I need this resolved right NOW
NK
Nazeer K's update14 Dec 2020, 11:12
Reviewer Update
As I thought. Still nothing. Absolutely appalling. I need this resolved right NOW
Experian SA's replyOfficial
14 Dec 2020, 11:43Good day
Kindly note that feedback will be provided to you by COB today.
Best Regards
Consumer Care Team
Kindly note that feedback will be provided to you by COB today.
Best Regards
Consumer Care Team
Experian SA's reply14 Dec 2020, 11:43
Official
Good day
Kindly note that feedback will be provided to you by COB today.
Best Regards
Consumer Care Team
Kindly note that feedback will be provided to you by COB today.
Best Regards
Consumer Care Team
NK
Nazeer K's updateReviewer Update
15 Dec 2020, 14:54Hi,
I received confirmation of dispute resolution.
The default has been cleared from report however, my new score has gone up by just 1 point.
I know from past experience that it generally takes 60days for the score to update on clearscore but taking into account that this dispute was initially raised over 2 months ago, I demand an updated score immediately!!!
Thanks.
I received confirmation of dispute resolution.
The default has been cleared from report however, my new score has gone up by just 1 point.
I know from past experience that it generally takes 60days for the score to update on clearscore but taking into account that this dispute was initially raised over 2 months ago, I demand an updated score immediately!!!
Thanks.
NK
Nazeer K's update15 Dec 2020, 14:54
Reviewer Update
Hi,
I received confirmation of dispute resolution.
The default has been cleared from report however, my new score has gone up by just 1 point.
I know from past experience that it generally takes 60days for the score to update on clearscore but taking into account that this dispute was initially raised over 2 months ago, I demand an updated score immediately!!!
Thanks.
I received confirmation of dispute resolution.
The default has been cleared from report however, my new score has gone up by just 1 point.
I know from past experience that it generally takes 60days for the score to update on clearscore but taking into account that this dispute was initially raised over 2 months ago, I demand an updated score immediately!!!
Thanks.
Experian SA's replyOfficial
15 Dec 2020, 15:42Good Day,
Thank you for bringing this issue to our attention.
A consultant will be in touch shortly to assist.
Regards,
Consumer Care Team
Thank you for bringing this issue to our attention.
A consultant will be in touch shortly to assist.
Regards,
Consumer Care Team
Experian SA's reply15 Dec 2020, 15:42
Official
Good Day,
Thank you for bringing this issue to our attention.
A consultant will be in touch shortly to assist.
Regards,
Consumer Care Team
Thank you for bringing this issue to our attention.
A consultant will be in touch shortly to assist.
Regards,
Consumer Care Team
NK
Nazeer K's updateReviewer Update
15 Dec 2020, 16:06I expect this consultant to call me today.
I am really running out of time and patience. My previous communication stated that dispute resolution and UPDATED score to be provided but yet again Experians' lack of professionalism surfaces.
I am really running out of time and patience. My previous communication stated that dispute resolution and UPDATED score to be provided but yet again Experians' lack of professionalism surfaces.
NK
Nazeer K's update15 Dec 2020, 16:06
Reviewer Update
I expect this consultant to call me today.
I am really running out of time and patience. My previous communication stated that dispute resolution and UPDATED score to be provided but yet again Experians' lack of professionalism surfaces.
I am really running out of time and patience. My previous communication stated that dispute resolution and UPDATED score to be provided but yet again Experians' lack of professionalism surfaces.
NK
Nazeer K's updateReviewer Update
17 Dec 2020, 09:32?????????? WHERE IS THE CONSULTANT THAT IS SUPPOSED TO SORT OUT MY QUERY???????
NK
Nazeer K's update17 Dec 2020, 09:32
Reviewer Update
?????????? WHERE IS THE CONSULTANT THAT IS SUPPOSED TO SORT OUT MY QUERY???????
NK
Nazeer K's updateReviewer Update
17 Dec 2020, 13:25absolutely useless. you should not be allowed to continue being an ITC provider. All Experian SA does is mess up peoples' lives!!!! PATHETIC!!!!!
NK
Nazeer K's update17 Dec 2020, 13:25
Reviewer Update
absolutely useless. you should not be allowed to continue being an ITC provider. All Experian SA does is mess up peoples' lives!!!! PATHETIC!!!!!