PATHETIC CUSTOMER SERVICE !!! STILL NO ACCESS TO SYSTEM

on the 22 September 2016 we sent through our signed application form for access to experian. We were promised access within 3-5 working days, however it happened much later, after we had to follow up. i would say about 8 working days. Once we received a username and password, I had to ask for a link as it was not sent to me. Once they sent me a link, I figured out that I was not given all the access details onto the system. After a few calls, emails and days, I was sent correct log ins. Finally I logged into the system, and did a credit report, however the report showed 0 accounts for client. I called experian and a trainer went through the steps, and I did it correctly, however we got the wrong report due to their system errors. Its been over a month, many phone calls and emails, up to date, no-one has helped me. WORST SERVICE I HAVE EVER RECEIVED.