Pathetic Customer Service from Compuscan!!

I am trully at my wits end! I have been calling to no avail as Compuscan's lines are always "experiencing high call volumes" please send an email which is met with the same defauut response wanting documentation which I have sent before. Mycreditchecks has the correct information "ALL ACCOUNTS PAID UP IN FULL AND CLOSED" yet I still have a flag on my FNB account stating "in arrears"which it never was. Contact FNB - Compuscan needs to remove the flag - Feedback from compuscan - NOTHING!!!! What more do I need to do!?!?!?!