Over promise and under deliver

On the 27 July 2015, I sent an email to Experian to have a dispute resolved with Vodacom. Their policy is that the matter will be resolved within 20 business days, from the day an email is sent.<br> On the 27 August, I called to check if the matter had been resolved and to my surprise they tell me that no.<br> <br> They stated that a dispute was only logged in on the 18 August, THREE WEEKS later!! I decided to have the matter cancelled and was told that it will take 48 hours to be removed, by John<br> A week later, I called to find out if it has been cancelled and John stipulated that No as his supervisor Nolene was in Brazil. He then assured me that the following day in the morning he will have the matter resolved and and am still waiting!!<br> <br> Their service delivery is pathetic!! I want this matter resolved ASAP!!