ONE OF THE WORST EXPERIENCES EVER!!!!!

One of the worst experiences ever!!!! I logged disputes with Experian. trying to follow up with agents via the chat on whatsapp is the most unpleasant and frustrating experience ever. Agents seem lost and do not understand questions asked. Info given is conflicting what is discussed by previous agents. When agents cannot assist or feel "caught out" by mistakes they have made, they either stop responding or end the chat!!! I have logged disputed last year and never had this problem with Experian before. Infact, logging a dispute was seamless and was resolved quickly and smoothly.. so why the drastic plummet in customer service levels!!!!

The whatsapp bot says a dispute flag will be removed in 24-48 hours. the agent states that it will be resolved in 3-5 business days. Do customers have to pay the price of cheap labor?