ONAIR DEFAULT DESPUTE

Im writing to express my dissatisfaction and disgust at the shoddy way I've been treated. Experian is very *********** when comes to dealing defaults and disputes. My ONAIR account was closed in April details were submitted to Experian to remove default that is affecting my credit 5months later they haven't removed it. When I call there's no answer imagine holding for an hour and the worst thing they dnt tell you what's your number on the Que. The past 2 days i spent over 170 minutes holding for a consultant to assist. On thier website there's no email address, I tried all three branches JHB, CPT and Durban no one answered my calls.

I think they are doing this on purpose. I wish they can be quick to answer assist as Credit Bureau. I asked Credit Bureau consultant did assist fast, I gave her my ID she checked the profile and she told me I'm clear on their side.

I'm very angry because they're holding me hostage while the account was cleared 5months ago.