Not updating profile

<p>After numerous e-mail, Experian still haven updated my old loan which has been paid up. The instruction was sent to the bureaus AGAIN on the 20th of June after I've asked FNB to do so, but Experian not updating (Transunion has updated this long ago). After waiting a week for a response, i get this reply: "Should the matter fall outside of the credit bureaus jurisdiction and we are unable to assist, you may refer your query to the Credit Ombud." Seems that they know it will take longer for me to work via ombudsman. I just want them to update loan as closed. I have even included the communication from FNB in my e-mail. I'm a subscriber to Experian, but the service is shocking.</p>