Not updating my accounts

I am writing to formally lodge a complaint regarding unresolved issues on my credit report with Experian South Africa. Despite multiple attempts to rectify the inaccuracies, I have received only generic responses and no meaningful resolution.

I have submitted letters confirming that several accounts have been settled in full, yet these accounts continue to reflect negatively on my credit profile. Additionally, there are accounts that have prescribed in terms of the National Credit Act, which should no longer appear on my report. These inaccuracies are severely affecting my ability to apply for credit and move forward with important life decisions.

I have emailed Experian on several occasions and attached all relevant documentation, but I have not received any substantive feedback or confirmation that my dispute is being properly investigated. The contact centre is consistently unreachable, and I am left without any support or recourse.

This situation is causing significant distress and financial hardship. I respectfully request that:

A full investigation be conducted into the disputed accounts. All settled and prescribed accounts be removed or updated accordingly. A written confirmation of the outcome be provided to me. My credit report be corrected without further delay. Please find attached copies of the settlement letters and previous correspondence for your reference.

I trust that this matter will be treated with the urgency and seriousness it deserves. Should I not receive a satisfactory resolution within 14 days, I will escalate this matter to the Credit Ombud and other relevant regulatory bodies.