pP
pvrooyen P
1 reviews | Active since Apr 2016
07 May 2025, 09:44
Not responding to emails(Experian providing inaccurate adverse information to credit providers)
For weeks Experian is ignoring my tickets created via email now. If I try to follow up on Facebook you get the usual utter useless responses you usually get from most customer care centres.
I am being refused credit by credit providers citing adverse information which is inaccurate. For some reason Experian is feeding credit providers with incorrect information even though the credit record itself personally obtained from Experian shows no problems or adverse info.
Ticket: MM-585559 Escalated Ticket: EXPERIAN-874690
PLEASE DO NOT TRY AND CALL ME I AM NOT IN SA CURRENTLY. WHATSAPP OR EMAIL ONLY
Helpful (0)
Replies (2)0
Replies (2)pP
pvrooyen P's updateReviewer Update
13 May 2025, 08:33That is EXACTLY what I said and the reason for this report in the first place!!!
At this stage I am starting to accept that Experian support is unable to read and respond to a simple questions.
I am going to try one more time and then escalate to an Ombudsman or similar.
This is your chance to read carefully now (maybe even read it 2 or 3 times):
Like I have repeated at least 4 times now (always with the same useless response like in your previous message):
IF I have no adverse information on my Experian credit profile...
THEN WHY are credit providers keep rejecting me based on adverse information they obtain from Experian?
Thank you.
At this stage I am starting to accept that Experian support is unable to read and respond to a simple questions.
I am going to try one more time and then escalate to an Ombudsman or similar.
This is your chance to read carefully now (maybe even read it 2 or 3 times):
Like I have repeated at least 4 times now (always with the same useless response like in your previous message):
IF I have no adverse information on my Experian credit profile...
THEN WHY are credit providers keep rejecting me based on adverse information they obtain from Experian?
Thank you.
pP
pvrooyen P's update13 May 2025, 08:33
Reviewer Update
That is EXACTLY what I said and the reason for this report in the first place!!!
At this stage I am starting to accept that Experian support is unable to read and respond to a simple questions.
I am going to try one more time and then escalate to an Ombudsman or similar.
This is your chance to read carefully now (maybe even read it 2 or 3 times):
Like I have repeated at least 4 times now (always with the same useless response like in your previous message):
IF I have no adverse information on my Experian credit profile...
THEN WHY are credit providers keep rejecting me based on adverse information they obtain from Experian?
Thank you.
At this stage I am starting to accept that Experian support is unable to read and respond to a simple questions.
I am going to try one more time and then escalate to an Ombudsman or similar.
This is your chance to read carefully now (maybe even read it 2 or 3 times):
Like I have repeated at least 4 times now (always with the same useless response like in your previous message):
IF I have no adverse information on my Experian credit profile...
THEN WHY are credit providers keep rejecting me based on adverse information they obtain from Experian?
Thank you.
Experian SA's replyOfficial
13 May 2025, 12:16Good day,
We would like to offer our apologies for the inconvenience caused in this matter.
Thank you for bringing this issue to our attention.
A consultant will be in touch.
Regards,
Customer Relations Centre
Customer Relations Centre
Experian SA's reply13 May 2025, 12:16
Official
Good day,
We would like to offer our apologies for the inconvenience caused in this matter.
Thank you for bringing this issue to our attention.
A consultant will be in touch.
Regards,
Customer Relations Centre
Customer Relations Centre