Hellopeter
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1 reviews | Active since Feb 2017

14 Sept 2018, 06:16

Not removing arrears as per request!!!!!

Im struggling to understand why Experian is not doing what the credit provider requested. this has been going on now for a week and its still impacting my credit score. Again as per previous conversations with Experian. Remove any arrears!!!!

(This is the email that was send from the credit provider to Experian) Good Day

The below mentioned consumer's advance has been paid up and closed. May you please assist with updating this on the consumer's Credit report and also remove any arrears. Please note that this might be listed as "Quickdraw Personal Loan"

Account numbers: *******

Thank you in advance for your assistance. :-)

Regards ***********

One of your consultants rep****:

Good Day,

Your request has been processed.

Reference Number - ECA ********** 00021

Kind Regards,

Ramafemo James Consultant consumer relations

This is not done. Experian is the only credit bureau that has not done what the credit provider requested. Please explain to me why this is????

0
Replies (4)
Experian SA
Experian SA's reply14 Sept 2018, 07:16
Official

Good Day,

Thank you for bringing this issue to our attention.

A consultant will be in touch shortly to assist.

Regards,

Experian Contact Centre

's update14 Sept 2018, 10:11
Reviewer Update
Experian just proofs over and over how useless they are. Im o the phone and this is the email i receive, after sending them all the details. Good day Kindly be advised that I tried to call the cell phone number provided on Hello Peter , the phone is off . Kindly forward us the below to enable us to check with the Admin department about the email to update our records : • Id number • Please advise which account was supposed to be updated on our records • If possible kindly attach the email from the service provider with instructions so that it can be escalated or please give us the name of the person who sent the instruction , date , and to which email address was it sent to . Regards, Constance Skosana Consultant- Consumer Relations
Experian SA
Experian SA's reply14 Sept 2018, 10:41
Official

Good day and thank you for your response.

Please note that we are unable to see your id number to assist further.

Please respond to the email and provide what is requested from you.

Regards,

Experian Contact Centre

's update14 Sept 2018, 10:43
Reviewer Update
i have send 20 emails to ********** what more do you want from me????