Non-Existent Service/Feedback

I settled a judgement a year ago. I have been endlessly trying to have it reversed . I have filled in all the reports they request and submitted the legal documentation from the master of the court.

But it is like a blank wall, these people don't exist. Their landline claim they are closed and I must use the online facilitate. I also raised it to the credit ombud, but here I get even less of a response.

I paid my dues but cant clear my record and it is affecting me in person as well as my quality of life.

What must I do if the phone just rings the the email platform is a void.

PLEASE, I don't know where else to go.

Regards

Bruce Buchan