Non-delivery of FREE CREDIT REPORT

I have registered, as required, on the Experian website on 21st October, received a summary credit report which also advised me to submit ID and Proof of Residence in order to get a detailed report. This information was submitted via email on [Email Removed] on 23rd October. To date I have not received ANY communication on the matter. I am presently abroad in the UK and have attempted following up by calling *** on 2 occasions and despite getting through, was on call-centre hold for more than 8 mins. Frustrating & pathetic service from a company that holds so much sway over peoples lives