EM
Elizabeth M

1 reviews | Active since Oct 2011

15 May 2015, 15:21

NON- COMPLIANCE WITH DISPUTE RESOLUTIONS

I have discovered that Experian has taken a decision not to follow the 20 days dispute resolutions and over and above that they don't answer their phones. Sometimes i wonder if experian has enough resources or its working on the skeleton staff.<br> <br> I lodge disputes in the beginning of March and i have only recieve feedback today. its not for the first time such this is happening so i'm wondering of the 20 days dispute resolution does exist there. I've also lodge 2 dispute one on the 12/05/2015 and another one today. They don't even bother to acknoledge the reciept of our emails. They will only acknoledge it after 2 months from today. WHATS WRONG WITH YOU GUYS? I\M REALLY SICK AND TIRED OF THIS LACK OF SERVICE. <br> <br> Clearly TCF: Treating Custmer Fairly does not exist on your vocabulary hey?<br> PLEASE BE SO KIND AND UPDATE MY WOOLWORTHS LOAN & AFRICA BANK ACCOUNTS ACCORDINGLY. THE CREDIT PROVIDERS HAVE CONFIRMED THAT THE INSTRUCTIONS WERE SENT TO YOU AND I HAVE ALSO FORWARDED MY PROOF OF PAYMENTS TO YOU.."

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Replies (1)
Experian SA
Experian SA's reply15 May 2015, 16:18
Official
Hello emthimun,

Thank you for your enquiry on hellopeter.com

An agent will be in touch with you shortly to assist.

Kind Regards,
Experian Contact Centre