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RJ
Rocky J

1 reviews | Active since Aug 2021

21 Dec 2021, 08:47

No way of reaching experian

Again I can not reach experian.

I was assured this will be resolved but still has not been resolved.

Problem number 1 I have an unauthorized enquiry made by supreme finance on my credit report. Compuscan

Problem 2 Kwik finance African brother has been paid long ago. Updated on experian but has not been updated on compuscan.

Problem 3 there is a dispute flag on my credit report that seems to be staying on my report since this 2 issues are not being resolved.

Can experian please please please update this since I can't rent a flat with this on my report.

Please experian phone lines don't work. Emails does not work. Disputing on apps does not work. Can experian please email me then I will email all evidence so we can resolve this please.

This has been going on way to long and I have no way of reaching them please

0
Replies (4)
Experian SA
Experian SA's reply22 Dec 2021, 10:23
Official
 Good Day, 

Thank you for bringing this issue to our attention. 

A consultant will be in touch as your dispute is in progress and we will provide you with feedback soon. 

Regards, 

Customer Relations Centre 
RJ
Rocky J's update24 Dec 2021, 11:26
Reviewer Update
22 Days today since I logged a dispute... Dispute still on my report. I spoke with the credit providers I have all the emails of evidence. Credit providers say they have sent you emails to remove the enquiry. And Kwik finance said the same? So the problem is experian com pus can... Please email me. No one is contacting me
RJ
Rocky J's update28 Dec 2021, 11:21
Reviewer Update
26 days since logging a dispute still i have a flag on my credit report. Issues not resolved. Can experian provide me with a dispute ref. The ombudsman said i have to give him the reference? I have no debt still im in arrears on compuscan. And the ******* enquiries
RJ
Rocky J's update28 Dec 2021, 12:10
Reviewer Update
Dispute was not resolved. Enquiry is still on the updated report. Can you please email me where i can send you the evidence is have spoken to supreme finances laywers i have insisted that who ever did this unauthorised enquiry should be fired i have evidence on emails of them writing apologies etc please can i send this to you. Apparently they have been emailing and phoning you regarding this matter. Unauthorised enquirybwas done on the 2nd of december