no update according clearance certificate

on 5 August i have forward the clearance certificate and spoke to John whom has removed the dept review Flag. After i have received my report they are still in breach to update the payment information in line with the clearance certificate. i have called again on the same day when i have spoke to James witch said that the supervisor must approve it. on the 18 august call again spoke to Gabriel and said that it will be done by to day. After i have log onto my report still not done