no service from Experian , showing incorrect credit reports

Item: Experian SA
Rating: 1
Author: Mohamed I

I logged a dispute via the new website, it's been more than two months now and it is not resolved. My score is still 0. I called the call center many times, nobody answers. I spent lots of money buying airtime and cannot get through to them. they don't respond to emails either

Helpful (0)

Replies (3)

Experian SA's replyOfficial

14 Jul 2020, 15:44

Good Day,
Thank you for bringing this issue to our attention.
A consultant will be in touch shortly to assist.
Regards,
Experian Contact Centre

Experian SA's reply14 Jul 2020, 15:44

Official

Good Day,
Thank you for bringing this issue to our attention.
A consultant will be in touch shortly to assist.
Regards,
Experian Contact Centre

Mohamed I's updateReviewer Update

20 Jul 2020, 12:18

thank you, the consultant did reply with incorrect information. If I am on rehabilitation, I should still have a score. I do have a score on all the other bureaus. the only time you wont have a score is if you have a dispute. can somebody that is competent, please resolve the issue

Mohamed I's update20 Jul 2020, 12:18

Reviewer Update

Experian SA's replyOfficial

20 Jul 2020, 12:32

Good day

Please note that when consumers are under rehab at Experian, their score will return as zero on their credit profile, zero does not mean Negative . it is just a Special Default score given to specifically Consumers with notices.

Regards,
Experian Contact Centre

Experian SA's reply20 Jul 2020, 12:32

Official