No response to emails

I shared a bad review of Experian and surprisingly they called me the woman that spoke to me was helpful and assisted with getting disputes started, a few days later the company I was disputing sent me smses saying that they have responded.

A week or so later I got 2 responses

1 saying it was resolved in my favour 1 saying it was not resolved in my favour but the attachment shows that the company in question did not dispute my claim so I was confused as to why they said it was not resolved in my favour.

Another week goes by and the 3rd one is resolved in my favour and I received an email stating the same with my credit report attached, the accounts still showed on the report

I have emailed them and even responded on my initial report and they still haven't gotten back to me.

This company is a joke and I honestly wish there was just 1 credit bureau in South Africa because Transunion really set the bar high and Experian will never be able to compete with that!