SB
Stephen B
1 reviews | Active since Dec 2017
08 Dec 2017, 10:52
No Response to Emails
I have written to Experian 3 weeks ago to lodge a dispute and still nothing from them. It's really infuriating because my credit record remains prejudiced. Not a single word and on top of that the whole prices will take another 20 days when they eventually get in touch with me!
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Replies (3)SB
Stephen B's updateReviewer Update
19 Dec 2017, 09:13How long does it take for towy to update a profile? FNB has also contacted you and my credit profile is still the same. How long do I have to wait? This is inconveniencing because I cannot apply for credit whilst my profile remains with the incorrect information.
SB
Stephen B's update19 Dec 2017, 09:13
Reviewer Update
How long does it take for towy to update a profile? FNB has also contacted you and my credit profile is still the same. How long do I have to wait? This is inconveniencing because I cannot apply for credit whilst my profile remains with the incorrect information.
Experian SA's replyOfficial
19 Dec 2017, 11:41Good Day,
Thank you for bringing this issue to our attention.
A consultant will be in touch shortly to assist.
Regards,
Experian Contact Centre
Experian SA's reply19 Dec 2017, 11:41
Official
Good Day,
Thank you for bringing this issue to our attention.
A consultant will be in touch shortly to assist.
Regards,
Experian Contact Centre
SB
Stephen B's updateReviewer Update
04 Jan 2018, 09:43I have now dealt with 2 separate people at your company and they both assured me the matter is receiving attention and is basically resolved. My credit profile remains unchanged and it's now almost 3 months and I can't get home loan finance because of the incorrect information. All I've been told is that the matter is being resolved with Fnb. The last time I called I was told that an email was sent to FNB and you're awaiting ng response but it doesn't look like anyne follows up on the matter! This is heartbreaking actually, because the incorrect information on my profile causes deep distress. And still nothing is resolved even since I wrote in October. Please can someone resolve this by tomorrow. I can't wait another week or month!!!
SB
Stephen B's update04 Jan 2018, 09:43
Reviewer Update
I have now dealt with 2 separate people at your company and they both assured me the matter is receiving attention and is basically resolved. My credit profile remains unchanged and it's now almost 3 months and I can't get home loan finance because of the incorrect information. All I've been told is that the matter is being resolved with Fnb. The last time I called I was told that an email was sent to FNB and you're awaiting ng response but it doesn't look like anyne follows up on the matter! This is heartbreaking actually, because the incorrect information on my profile causes deep distress. And still nothing is resolved even since I wrote in October. Please can someone resolve this by tomorrow. I can't wait another week or month!!!