SM
Siphosethu M
1 reviews | Active since May 2020
28 Nov 2023, 13:36
No response to dispute since August 2023
I sent an email to *** disputing information from my report on 21 August 2023 and up until today I have not received any communication. I have sent follow up emails and called numerous times and I have never spoken to an agent on the call even after holding for over an hour. Can my matter be escalated as I have waited long enough for any kind of response. thanks
Helpful (0)
Replies (2)0
Replies (2)
Experian SA's replyOfficial
01 Dec 2023, 15:16 Good day,
We would like to offer our apologies for the inconvenience caused in this matter.
Thank you for bringing this issue to our attention.
A consultant will be in touch.
Regards,
We would like to offer our apologies for the inconvenience caused in this matter.
Thank you for bringing this issue to our attention.
A consultant will be in touch.
Regards,
Experian SA's reply01 Dec 2023, 15:16
Official
Good day,
We would like to offer our apologies for the inconvenience caused in this matter.
Thank you for bringing this issue to our attention.
A consultant will be in touch.
Regards,
We would like to offer our apologies for the inconvenience caused in this matter.
Thank you for bringing this issue to our attention.
A consultant will be in touch.
Regards,
SM
Siphosethu M's updateReviewer Update
13 Dec 2023, 07:47Will your consultants get back to me please? I need my issue resolved, it's so unfair that you wait for hours on the line to speak to a consultant and never get one. You request a call back and no one returns your calls and emails are not responded to.
SM
Siphosethu M's update13 Dec 2023, 07:47
Reviewer Update
Will your consultants get back to me please? I need my issue resolved, it's so unfair that you wait for hours on the line to speak to a consultant and never get one. You request a call back and no one returns your calls and emails are not responded to.