No response from Call centre, Bad Service

I have paid for my credit report, but have not received it. I have send proof of my ID and residential address to them, twice!!! via mail and fax, still i don't have access to my report.<br> <br> I tried to call the them on different occasions, but holding on for almost 45 min at a time, nobody answering the phone.<br> <br> I mailed them twice now with regard to my credit report, but still no answer.<br> <br> Regards<br> <br> Jacques