No Response - Bad Service

My debt counsellor issued a clearance certificate and requested all credit providers to update my credit record on the 10 July. It has been 3 weeks and my report has not been updated????<br> <br> I have emailed all relevant documentation to the email address provided on your website but have received ZERO response...<br> <br> I can not get through to their call center and have wasted plenty of cash being on hold, in hopes that someone will pickup the phone. <br> <br> My whole life is on hold because of experian.<br>