No response

I have tried to obtain a credit report but Experian says that I have a profile already but I do not have my Login or password info. My answers to my security questions appear to be invalid as well hence I'm not able to reset my User ID or password. I have requested via email on two occasions for assistance but no response. The helpdesk number is useless as it just rings. I need to obtain my report as a matter of urgency.<br> I need assistance