No Response

All I want is to speak to a live agent and not be redirected via automation to the service I "require" and then find that no one answers the phone. I have tried *** and the ***help desk number to no avail. This is unacceptable that an organization like yourself who has a high impact on so many consumers lives cannot afford the courtesy of proper live assistance is despicable to say the least. My request is simple , I need to reset my password and username so that I can access my free report, and , please don't tell me about your email service, I still have not even at the least received a confirmation of receipt. Not happy at all.