CM
Connie M

1 reviews | Active since Jun 2016

09 Jan 2018, 10:11

No response

I had a GetBucks account that I was paying off, however Experian for some reason decided to list the same account twice. Now the account is paid off but they REFUSE to remove the duplicate which does not make sense to me. GetBucks gave me a paid up letter which I forwarded to Experian but they still won't remove the duplicated listing. Why are you so quick to list accounts but when it comes to updating paid up accounts one has to fight tooth and nail before you do it? This is not fair! I need that GetBucks account removed from my profile ASAP.

0
Replies (4)
Experian SA
Experian SA's reply15 Jan 2018, 11:16
Official

Good Day,

Thank you for bringing this issue to our attention.

A consultant will be in touch shortly to assist.

Regards,

Experian Contact Centre

Best regards,

CM
Connie M's update17 Jan 2018, 14:14
Reviewer Update
No consultant contacted me. Why am I not surprised? Disgusting!
Experian SA
Experian SA's reply17 Jan 2018, 14:25
Official

Good day

Kindly note that our agent has reported that they have been contacting you and your phone rings with no answer.

May you please provide us with another number for us to call you.

Kind regards

Experian Contact Centre

Best regards,

CM
Connie M's update17 Jan 2018, 14:34
Reviewer Update
No they have not been trying to contact me, only today they tried to call after my feedback. I stepped outside for a few minutes but I am back in my office now they can all again on the same number. Thanks