No Reponses to queries

I have tried contacting the credit bureau on the Phone: ***– and put on hold for hours on end. Received a Consumer Care 2.0 portal account link, to complete a dispute request. However, the link to activate the account doesn’t work. Emailed my query and the above to *** with no response. Meanwhile, Experian is showing 2 accounts on my profile that have been prescribed… Could someone please assist and contact me to resolve this?