JJ
Jonelle J

1 reviews | Active since Aug 2025

29 Aug 2025, 08:38

NO REGARD FOR SOUTH AFRICAN CONSUMERS

If I could give ZERO STARS I would do that. First off they are NON-RESPONSIVE. Eventually after an irritating back and forth with a bot, and then a back and forth with a consultant they MIRACULOUSLY could pick up my emails.

I am disputing numbers OLD loans that have already been settled. I’ve supp**** the paid up letters. Now I wait. Lord knows why something this simple would need to take 20 business days to confirm.

These people do not care about South African consumers. While a dispute is being resolved, your credit record cannot be accessed. So I suppose any job applications are an automatic fail?

Your service is NO SERVICE at all. It is disgusting to think that most South African consumers rely on an entity that appears to be ***********. They could not care less. I am expecting them to come back on day 20.

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Replies (3)
JJ
Jonelle J's update29 Aug 2025, 08:43
Reviewer Update
From the overwhelming negative reviews it is clear: Experian is a big dog. And big dogs don’t care one bit about small fish. Insane how the NCR allows this
JJ
Jonelle J's update23 Sept 2025, 22:29
Reviewer Update
They provided me with contact details. And guess what? NOTHING has changed.

I logged SEVEN disputes.
I guess it was a bit too confusing for a credit bureau to administer…???

Your service is BAD. Your communication is nonexistent; you only communicate after numerous attempts from customers.

The NCR is not interested in whether credit bureaus in the country actually do what they are supposed to do because “Hulle Vee Hulle gat af” even though they have been included in the communication.

I am sick of having to deal with you but you hold up the middle finger because you know that I will just have to lodge the very same disputes again and again and again and again. You are absolutely useless and if I didn’t need to, I would not have anything to do with you!
JJ
Jonelle J's update18 Dec 2025, 06:29
Reviewer Update
WHEN THE **** IS EXPERIAN GOING TO RESPOND AND REMOCE THE OLD DEBT OFF MY RECORD?!?!?!?! How many ****ing times do I need to email you for the same ****ing thing?!???!