No help from Experian

In November/December 2019, I noticed that an ABSA credit card had been opened up with my details on my clearscore report. I had this matter resolved with ABSA, who assured me that this matter no longer reflects on TransUnion. As this card kept showing up on my credit profile, I took up this matter with Experian. On 6 March 2020, I sent through the requested documents to Experian to investigate this matter. I was then asked for a more recent certified copy of my ID, which I sent on 11 March 2020. To date I have not received any feedback on this matter. The phone lines, just take to lots of automated messages but never get to speak to a consultant.

I really do not know how else to get this resolved with Experian.!!!!