NO FEEDBACK ON EMAILS OR PHONES!!! DISGUSTING SERVICE!!!

I am very disappointed with Experian SA. I by accident answered a security question incorrectly to retrieve my credit report. I was given an email on the error message to send my ID and proof of payment to reactive my account. I did so, and i have made numerous calls to all the numbers they have, without any answers on email or the phone, they don't even pick up their phones, nor they respond to emails. This is shocking, NO CUSTOMER SERVICE what so ever, NO FEEDBACK after numerous attempts. How can these people even be in business if they have no one working obviously. Disgusting service.