NO FEEDBACK NO UPDATE
Left a review the 14th, still no feedback and nothing updated!
Helpful (0)
Replies (5)0
Replies (5)
Experian SA's replyOfficial
20 Oct 2020, 18:23Hi Martie
Experian is a registered credit bureau that currently hosts two data platforms, namely the Experian data platform and the Compuscan data platform.
Feedback was sent to you on 15th October 14h02 from Jacques regarding your Compuscan data.
Regarding your Experian Data the 2 African Bank accounts are still reflecting as open. We need to allow the creditor 60 days after the account was settled before we can assist with logging your dispute.
Warm regards
Debbie
Experian is a registered credit bureau that currently hosts two data platforms, namely the Experian data platform and the Compuscan data platform.
Feedback was sent to you on 15th October 14h02 from Jacques regarding your Compuscan data.
Regarding your Experian Data the 2 African Bank accounts are still reflecting as open. We need to allow the creditor 60 days after the account was settled before we can assist with logging your dispute.
Warm regards
Debbie
Best regards,
Experian SA's reply20 Oct 2020, 18:23
Official
Hi Martie
Experian is a registered credit bureau that currently hosts two data platforms, namely the Experian data platform and the Compuscan data platform.
Feedback was sent to you on 15th October 14h02 from Jacques regarding your Compuscan data.
Regarding your Experian Data the 2 African Bank accounts are still reflecting as open. We need to allow the creditor 60 days after the account was settled before we can assist with logging your dispute.
Warm regards
Debbie
Experian is a registered credit bureau that currently hosts two data platforms, namely the Experian data platform and the Compuscan data platform.
Feedback was sent to you on 15th October 14h02 from Jacques regarding your Compuscan data.
Regarding your Experian Data the 2 African Bank accounts are still reflecting as open. We need to allow the creditor 60 days after the account was settled before we can assist with logging your dispute.
Warm regards
Debbie
Best regards,
's updateReviewer Update
21 Oct 2020, 08:29Good day, please advise where Jacques sent the feedback to???
Please send me a e-mail address where I can send the paid up letters to, African Bank does not even reflect on the fnb screen.
Please send me a e-mail address where I can send the paid up letters to, African Bank does not even reflect on the fnb screen.
's update21 Oct 2020, 08:29
Reviewer Update
Good day, please advise where Jacques sent the feedback to???
Please send me a e-mail address where I can send the paid up letters to, African Bank does not even reflect on the fnb screen.
Please send me a e-mail address where I can send the paid up letters to, African Bank does not even reflect on the fnb screen.
Experian SA's replyOfficial
21 Oct 2020, 14:08Hi Martie
Feedback email sent to you on ***.
When was the accounts paid in full if it was paid less than 60 days then we need to wait for the creditors to update your information directly with the Bureaus, after 60 days we can assist you if the accounts are not closed.
Warm regards
Debbie
Feedback email sent to you on ***.
When was the accounts paid in full if it was paid less than 60 days then we need to wait for the creditors to update your information directly with the Bureaus, after 60 days we can assist you if the accounts are not closed.
Warm regards
Debbie
Best regards,
Experian SA's reply21 Oct 2020, 14:08
Official
Hi Martie
Feedback email sent to you on ***.
When was the accounts paid in full if it was paid less than 60 days then we need to wait for the creditors to update your information directly with the Bureaus, after 60 days we can assist you if the accounts are not closed.
Warm regards
Debbie
Feedback email sent to you on ***.
When was the accounts paid in full if it was paid less than 60 days then we need to wait for the creditors to update your information directly with the Bureaus, after 60 days we can assist you if the accounts are not closed.
Warm regards
Debbie
Best regards,
's updateReviewer Update
21 Oct 2020, 14:31No emails were received from Jacques I specifically went back to check, not even in my junk mail, please send the mail from the e-mail he originally sent to *** if possible so that I can see what the problem is.
Accounts settled more than 60 days, please send me either an e-mail address or telephone number where they actually answer the phone.
You last updated your systems according to fnb in 2019, how is that possible? Please understand my frustration because this is now reflecting on my credit report although it has been paid.
image.png 139.87 KB
I have sent 5 emails to experian and did not have one reply.
first email already in September.
Accounts settled more than 60 days, please send me either an e-mail address or telephone number where they actually answer the phone.
You last updated your systems according to fnb in 2019, how is that possible? Please understand my frustration because this is now reflecting on my credit report although it has been paid.
image.png 139.87 KB
I have sent 5 emails to experian and did not have one reply.
first email already in September.
's update21 Oct 2020, 14:31
Reviewer Update
No emails were received from Jacques I specifically went back to check, not even in my junk mail, please send the mail from the e-mail he originally sent to *** if possible so that I can see what the problem is.
Accounts settled more than 60 days, please send me either an e-mail address or telephone number where they actually answer the phone.
You last updated your systems according to fnb in 2019, how is that possible? Please understand my frustration because this is now reflecting on my credit report although it has been paid.
image.png 139.87 KB
I have sent 5 emails to experian and did not have one reply.
first email already in September.
Accounts settled more than 60 days, please send me either an e-mail address or telephone number where they actually answer the phone.
You last updated your systems according to fnb in 2019, how is that possible? Please understand my frustration because this is now reflecting on my credit report although it has been paid.
image.png 139.87 KB
I have sent 5 emails to experian and did not have one reply.
first email already in September.
Experian SA's replyOfficial
22 Oct 2020, 13:58Hi Martie,
We have forward the original email from Jacques to you again, Jacques deals with data from Compuscan, On your Experian data the African Bank accounts are still reflecting as open/current, we have viewed the paid up letters and its dated 21/09/2020.
We can only log a dispute with African Bank if the accounts were paid more than 60 days. I will forward you the dispute form if you advise that the accounts werre settled more than 60 days.
Regards
Debbie
We have forward the original email from Jacques to you again, Jacques deals with data from Compuscan, On your Experian data the African Bank accounts are still reflecting as open/current, we have viewed the paid up letters and its dated 21/09/2020.
We can only log a dispute with African Bank if the accounts were paid more than 60 days. I will forward you the dispute form if you advise that the accounts werre settled more than 60 days.
Regards
Debbie
Best regards,
Experian SA's reply22 Oct 2020, 13:58
Official
Hi Martie,
We have forward the original email from Jacques to you again, Jacques deals with data from Compuscan, On your Experian data the African Bank accounts are still reflecting as open/current, we have viewed the paid up letters and its dated 21/09/2020.
We can only log a dispute with African Bank if the accounts were paid more than 60 days. I will forward you the dispute form if you advise that the accounts werre settled more than 60 days.
Regards
Debbie
We have forward the original email from Jacques to you again, Jacques deals with data from Compuscan, On your Experian data the African Bank accounts are still reflecting as open/current, we have viewed the paid up letters and its dated 21/09/2020.
We can only log a dispute with African Bank if the accounts were paid more than 60 days. I will forward you the dispute form if you advise that the accounts werre settled more than 60 days.
Regards
Debbie
Best regards,