No dispute acknowledgment
When raising a dispute, there is no way of knowing if your dispute has been received as they do not give you any acknowledgment of your dispute. According to the ombudsman a dispute reference should be sent in order to follow up and if required to escalate it further.
Getting hold of Experian is extremely difficult and very annoying as they do not answer mails or calls.
Helpful (0)
Replies (5)0
Replies (5)
Experian SA's replyOfficial
10 Feb 2022, 11:33Good day
Kindly note that there is an active dispute on your profile - ECM***
Regards,Customer Relations Centre
Kindly note that there is an active dispute on your profile - ECM***
Regards,Customer Relations Centre
Best regards,
Experian SA's reply10 Feb 2022, 11:33
Official
Good day
Kindly note that there is an active dispute on your profile - ECM***
Regards,Customer Relations Centre
Kindly note that there is an active dispute on your profile - ECM***
Regards,Customer Relations Centre
Best regards,
's updateReviewer Update
10 Feb 2022, 11:50This is the first time I am seeing that reference. Why do I have to come to this platform in order to get any assistance. Its seriously pathetic. I get no response via emails and the call centre is non existent. You guys are one of the largest bureaus. Improve your service!!!
's update10 Feb 2022, 11:50
Reviewer Update
This is the first time I am seeing that reference. Why do I have to come to this platform in order to get any assistance. Its seriously pathetic. I get no response via emails and the call centre is non existent. You guys are one of the largest bureaus. Improve your service!!!
Experian SA's replyOfficial
11 Feb 2022, 08:39Good day
Thank you for the feedback, we will check with the agent responsible for not communicating the reference number with you.
Kind Regards
Thank you for the feedback, we will check with the agent responsible for not communicating the reference number with you.
Kind Regards
Best regards,
Experian SA's reply11 Feb 2022, 08:39
Official
Good day
Thank you for the feedback, we will check with the agent responsible for not communicating the reference number with you.
Kind Regards
Thank you for the feedback, we will check with the agent responsible for not communicating the reference number with you.
Kind Regards
Best regards,
's updateReviewer Update
11 Feb 2022, 08:52Can you please provide a number that I can contact that actually answers the calls. Or get someone to call me if that is not possible. I thought once I got out debt review it would be smooth sailing but Experian is just creating problems by not properly updating my profile as Compuscan and Transunion does.
's update11 Feb 2022, 08:52
Reviewer Update
Can you please provide a number that I can contact that actually answers the calls. Or get someone to call me if that is not possible. I thought once I got out debt review it would be smooth sailing but Experian is just creating problems by not properly updating my profile as Compuscan and Transunion does.
's updateReviewer Update
11 Feb 2022, 08:54Can you please provide a number that I can contact that actually answers the calls. Or get someone to call me if that is not possible. I thought once I got out debt review it would be smooth sailing but Experian is just creating problems by not properly updating my profile as Compuscan and Transunion does.
's update11 Feb 2022, 08:54
Reviewer Update
Can you please provide a number that I can contact that actually answers the calls. Or get someone to call me if that is not possible. I thought once I got out debt review it would be smooth sailing but Experian is just creating problems by not properly updating my profile as Compuscan and Transunion does.