No comunication, no feedback and no one bothers to do their jobs.

I tried to log a dispute with Experian due to being rehabilitated in July 2021. When I called them, they told me that there were no negative listings to be disputed. Skip to December and I put an OTP in on a property that I would like to buy, only to find out that there were negative listings on my credit profile with Experian. I then called them and after waiting for 30 minutes they told me that there are negative listings on my report and I should log a dispute. So once again I log a dispute via their email. No one gets back to me. This was 11 days ago. This morning I phone them and they still have not logged the dispute although they received the documents 10 days ago. I am still trying to buy my first property, yet they don't seem to care. The emails that they say a person must send go unanswered. They don't do their jobs except when a creditor needs a reference. It is absolutely unaceptable service. I was told that the court date was not readable on the document and that is why it took them 10 days to finally log the dispute. I asked why they couldn't contact me if there was a problem, they said they don't know. It is unprofessional, unacceptable behavior from Experian's staff. I will most probably lose the house that I wanted to buy due to their inadequacy in service and willingness to do their actual jobs that they get paid a salary for. I was in contact with Kelello Mothebe.