No assistance no response

I have on numerous occasions logged a query on clear score wap page with no response for 2 months now. Now that my husband has app**** for a home loan the bank picked up that i am under debt review which i am not i have been cleared 05 May 2021. I know that clear score pulls there data from Experian but on my profile with Experian it does not reflect that I am under debt review. I have been on the phone this whole morning calling Experian but with no luck what so ever.

Because of clear score the banks are declining my husband home loan application cause we are married In community of property this is playing with my children's place of safety my children's home.

I need answers as to what is happening and why clear score is not pulling the correct information for my profile i have logged another call this morning with clear score