No Assistance

Good day,

I have been trying to get through to the number on their website. They take 30 minutes (I have screenshots and my calls are recorded) before they answer the phone. The lady said I must wait and she will further assist me. I held the line in total 40 minutes and then she dropped the line. I phoned back and held the line and it gets answered again after 30 minutes holding on. When I told her to please help me, she said "Mhmm"and dropped the line again. And this is how it carries on. There is no way I can access my online profile because I had strokes and can not recover my details. Numerous emails have been sent and it goes unrep**** and ignored. Is there only one person working here now? Please investigate the staff working on your website contact number and phone the number yourselves to see how they treat people. The message on the line when you do wait for the phone to be answered gives an email address that is unattended. When I attached all my information and the request, she answered how she can help (that is stated in my email).