WH
Warren H
1 reviews | Active since Nov 2020
11 Jan 2021, 11:38
NO ANSWER WHEN I CALL, NO FEEDBACK TO EMAILS. NEED ASSISTANCE ASAP!
I have been calling Experian and Compuscan for 3 weeks, non stop. I have emailed documents as per the Automated voice box. I have received no feedback and no one answers, as if Experian doesn't exist! I need info corrected on my credit record. Transunion has been great! Experian and Compuscan 0. Please can we get assistance???
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Replies (2)
Experian SA's replyOfficial
12 Jan 2021, 11:43Good Day,
Thank you for bringing this issue to our attention.
A consultant will be in touch shortly to assist.
Regards,
Consumer Care Team
Thank you for bringing this issue to our attention.
A consultant will be in touch shortly to assist.
Regards,
Consumer Care Team
Experian SA's reply12 Jan 2021, 11:43
Official
Good Day,
Thank you for bringing this issue to our attention.
A consultant will be in touch shortly to assist.
Regards,
Consumer Care Team
Thank you for bringing this issue to our attention.
A consultant will be in touch shortly to assist.
Regards,
Consumer Care Team
WH
Warren H's updateReviewer Update
12 Jan 2021, 16:01Further to my point above. Experian contacted me. BUT! I was advised to RESEND the information that was ALREADY sent. I did so. Advised that I will be contacted 10 minutes after the second time I had to resend the same info only to a different email address. now, I understand all about process - But after 3 weeks of trying to get hold of Experian and after I HAD ALREADY sent the info required 4 times, SURELY you can go above an beyond to service clients?? SERVICE WAS PATHETIC. The consultant was more frustrated with ME for being Frustrated about YOUR service levels.
WH
Warren H's update12 Jan 2021, 16:01
Reviewer Update
Further to my point above. Experian contacted me. BUT! I was advised to RESEND the information that was ALREADY sent. I did so. Advised that I will be contacted 10 minutes after the second time I had to resend the same info only to a different email address. now, I understand all about process - But after 3 weeks of trying to get hold of Experian and after I HAD ALREADY sent the info required 4 times, SURELY you can go above an beyond to service clients?? SERVICE WAS PATHETIC. The consultant was more frustrated with ME for being Frustrated about YOUR service levels.