No answer on phone line each time I call

Hello Peter,<br> <br> I am confused as to why experian does not respond to customer calls on their phone line? It just rings and than plays you recorded messages all day and after that it drops on its own. I have tried 5 times already ,same thing happens<br> <br> What is the point of having a customer line when consumers cannot get hold of you on that line. <br> <br> Each time I call Transunion, my call is answered in less than 2 minutes always...I have never had to hold until the line drops itself...that makes no sense. <br> <br> I think Experian has a responsibility to ensure that consumers are able to reach it to query issues on reports. What is the point of them being able to access a consumer's info, if a consumer cannot access them?<br> <br> I received an email from Pamela Mabanya, for dispute feedback,and I am trying to call, because the very same thing she says is updated to closed is still on the report on page 7 as (open,current)....dispute number: ESJ***.<br> <br> Further to that, in her email she says that I disputed Cellc and it was left as is because Cellc confirmed that it is not closed. I NEVER sent any dispute for CELLC. <br> <br> Their ***line is NOT answered ever!