No answer, no service, no reply, no help

I have been trying to get homd of Experian for the past 2 weeks, numerous emails, and calls, i hold on for more then 5 minutes at a time, still no answer, I am literally begging them to debit my account so that I can get access to my profile, I had confirmed with Nedbank, and they confimed that they have asked Experian to update my account as paid and they still have not done so, my dispute with them has been there for the last month. NO LUCK. really you get better service from ESKOM with loadshedding