No answer and problems are prolonged by months

This is horrible!

Sent multiple emails and still have had no reply. I have paid up my account and had called the place of account where they have confirmed and said this should be sorted by last week Tuesday and it still hasn’t been taken off or updated

THEY DO NOT REPLY WHAT SO EVER. I have called and sent emails and still they do not reply.

This is crating a terrible effect on my credit score although everything everything is paid correctly up to date for a month now.

Absolutely terrible and I do not know how to sort this out because this company does not reply to any further mistakes on there side.