EM
Elizabeth M
1 reviews | Active since Oct 2011
31 Mar 2015, 15:57
Negetive information not updated accordingly
I have logged a dispute regarding the accounts that i have settled and the ones that i have paid to be updated accordingly but it has not yet been done. I have sent the proof of settlement for Standard Bank Mastercard and identity but still they are not updated. My African Bank loan balance is not updated accordingly.<br> <br> I really don't know what to do now.
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Experian SA's replyOfficial
31 Mar 2015, 16:18Hello emthimun,
Thank you for allowing us the opportunity to respond to your query.
We have investigated and it seems that you had submitted the information to us on 23 March 2015.
The outcome of your dispute will be issued to you on or before the expiry of the legislated 20 business days. Unfortunately, our turnaround time is dependent on the providers - which can take time.
We apologise for any inconvenience caused during this time and hope to get your results soonest.
Sincerely,
The Consumer Care Team
Thank you for allowing us the opportunity to respond to your query.
We have investigated and it seems that you had submitted the information to us on 23 March 2015.
The outcome of your dispute will be issued to you on or before the expiry of the legislated 20 business days. Unfortunately, our turnaround time is dependent on the providers - which can take time.
We apologise for any inconvenience caused during this time and hope to get your results soonest.
Sincerely,
The Consumer Care Team
Experian SA's reply31 Mar 2015, 16:18
Official
Hello emthimun,
Thank you for allowing us the opportunity to respond to your query.
We have investigated and it seems that you had submitted the information to us on 23 March 2015.
The outcome of your dispute will be issued to you on or before the expiry of the legislated 20 business days. Unfortunately, our turnaround time is dependent on the providers - which can take time.
We apologise for any inconvenience caused during this time and hope to get your results soonest.
Sincerely,
The Consumer Care Team
Thank you for allowing us the opportunity to respond to your query.
We have investigated and it seems that you had submitted the information to us on 23 March 2015.
The outcome of your dispute will be issued to you on or before the expiry of the legislated 20 business days. Unfortunately, our turnaround time is dependent on the providers - which can take time.
We apologise for any inconvenience caused during this time and hope to get your results soonest.
Sincerely,
The Consumer Care Team