JS
Janine S

1 reviews | Active since Jul 2022

15 Jul 2022, 10:53

My credit score still reflects as zero !!!!!

My query regarding my credit score being zero has not been resolved. I received a call from Chante who was friendly and advised it would be resolved. Unfortunately to date it has not. I received an email from Kim stating my payment history is updated but gives no explanation or update as to why my credit score is zero. I HAVE since sent mails to both Kim and Chante and they've simply not responded.... How is a person suppose to get their information updated!!!!!!

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Replies (2)
JS
Janine S's update15 Jul 2022, 15:33
Reviewer Update
Please note the DHS system update was mailed to Kim yesterday....I need my information updated. What more must a person do.... This is unacceptable
JS
Janine S's update15 Jul 2022, 15:35
Reviewer Update
My request was to remove the debt review flag and update my credit score.....all documents sent through to Experian....