My credit score is stuck, a *****ulent account not attended to.

Our disputes are never resolved, and my profile hasn't been updated from last year October, experian never answers calls or emails, I have Ben de*****ed by home choice and yet experian does not remove the account from the credit report, worse part I pay all my accounts on time but my credit score is been on one rating from last year October I'm disappointed, banks should consider using transunion, experian is ***********.