My Credit Expert, My worst nightmare

Its been 12months and counting for Experian to rectify or at minimum UPDATE their system to reflect the correct information. Vodacom added an account to my ID which went into arrears that belonged to another person. (Separate issue altogether) I eventually had Vodacom acknowledge the error and have it removed from my ID as well as send an update to Experian to rectify the issue.

My Credit Check has finally done this but My Credit Expert has not. HOW are these two systems not aligned in terms of data? How is it that one is updated but not the other.

The Call centre never answers and your average wait time exceeds 30min before giving up. Their SR service is as useless as the agents keep asking you to log the inquiry on their web site which right now give me a 401 unauthorized error.

How, with out taking legal action, is it not possible for someone to remove this. None of this is even my doing. Literally don't know what else to do here.