my credicheck fails to close and update account permanently ***2:***

there is one account that keeps reloading on my credit check and its closed on my credit expert and other credit beaurae i dont know what is mycreditcheck doing wrong that others do write cause been talking to the service provider they said problem is not on their side its my creditcheck who doesnt uopdate and close the account for ibuild home loans account number***2:*** and one of their consulant indicated that it has bee attended to but its not.