Missed payments keep appearing on my profile

May I please have someone to call me regarding missed payments that are showing on my profile. I logged a dispute for this to be fixed in December 2020 and it was updated only for January 2021. I'm now sitting with the same issue. I need someone to call and not email please since we cant get hold of anyone from the company.

I did log a dispute about this in February and the feedback I got is irrelevant to my query hence my request for a call.