Misrepresenting Me

Item: Experian SA
Rating: 1
Author: Darren C

Experian is lying to my bank about me!!! My bank refuses to grant me any facility because apparently Experian says I am under debt review. I have pulled my report from Experian and there is no such flag on my report. I even lodged a dispute but the response was that the debt review flag is not on my profile. My bank has shown me that the data coming from Experian has the debt review flag on it. I have been on hold for over 40 mins trying to get through to someone at Experian.

My bank has tried to engage with their contacts at Experian to have the matter resolved, but Experian is dragging their feet with the process.

Your service is pathetic Experian!!! You are misrepresenting me and I’m quite sure this amounts to defamation!!!

It’s bad enough that you allowed your systems to be breached and leaked all our personal data, but this is totally unacceptable!!

Helpful (0)

Replies (3)

Experian SA's replyOfficial

28 Jan 2022, 11:59

Good day

Kindly log on both your credit reports on www.mycreditcheck.co.za and www.mycreditexpert.co.za. There are no debt review flags on both reports.
Regards, Customer Relations Centre

Best regards,

Experian SA's reply28 Jan 2022, 11:59

Official

Good day

Kindly log on both your credit reports on www.mycreditcheck.co.za and www.mycreditexpert.co.za. There are no debt review flags on both reports.
Regards, Customer Relations Centre

Best regards,

Darren C's updateReviewer Update

28 Jan 2022, 14:46

I have checked both. But the bank is INSISTING that the data you are providing to them says otherwise. I would not be complaining if I was not sure of my facts. The bank has tried to liaise with Experian about this, but says it is a lengthly process as Experian needs to listerally contact each and every credit provider to confirm that the debt review flag can be removed.

Why is there a difference between the data you are providing to me and the data you are providing about me to the bank????? Please contact Discovery Bank and clear the matter with them directly.

Darren C's update28 Jan 2022, 14:46

Reviewer Update

Experian SA's replyOfficial

31 Jan 2022, 15:14

Good day

Please note that we do not contact the creditors on behalf of the consumer.

Kindly advise them to send the email directly to *** to check on your behalf.

Regards, Customer Relations Centre

Best regards,

Experian SA's reply31 Jan 2022, 15:14

Official

Best regards,